Customer Service Specialist - Content Writing, Marketing and Customer Care

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JOB INTRODUCTION:
As a Customer Service Specialist you will be responsible for writing financial templates, providing detailed product and service information, marketing, responding to customer inquiries and more. Additionally, you will be tasked with providing excellent customer service and ensuring customer satisfaction by demonstrating your professionalism and expertise.

HOW TO APPLY: Please, send an updated and detailed CV to hr@callplex. Ca
Alongside your CV, also send a self-introductory 1-minute audio recording, in English and in French separately, talking about your experience in customer service. Once we receive your full application, the HR team will immediately start processing your application.

Job Description

Customer Service Specialist - Content Writing, Marketing and Customer Care
Monday-Friday 17:00-1:00 - small time variations may apply
Full-time
Home-Based/Remotely
Salary $700 (NOT commission based)

Պարտականություններ

Providing customer service via phone, e-mail, voice chat or video chat
Writing financial templates both in English and French
Responding to customer questions, resolving customer complaints and suggesting solutions for common problems
Preparing documents, reports and updating customer database
Collaborating with the management team and training new customer service agents
More detailed responsibilities will be presented during the hiring process

Անհրաժեշտ որակավորումներ

English level - Advanced (C1), native or near-native speakers (applicants at C1 and lower won't be considered)
French level - Advanced (C1), having both English and French skills is a major plus
Modern Computer/Laptop with fast, stable internet connection and quiet working environment
Experience in Creative Writing, content writing and financial vocabulary both in English and French
Experience in Marketing and/or Sales
Strong phone communication, presentation skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Proficient in Word, Excel, Google Docs and Sheets, and Outlook
Experience working with western companies (is a plus)

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